All Saints

Market Sector : Retail

The background

We asked the All Saints Audit Manager what benefits he had found since using Orridge compared to their previous suppliers.

How did Orridge overcome the issues that All Saints had seen with previous suppliers?

“With previous suppliers we found there were frequent discrepancies with their reporting; items were missed by the stocktakers and not account for. Orridge have provided us with a solution whereby our stocktakes have now become faster and more accurate, and frequently without any discrepancies. Orridge provide us with top accuracy.”

What are the main benefits you have seen since outsourcing?

“All Saints have been impressed with the efficiency and professionalism demonstrated by the Orridge team. The service levels are extremely good. Communication is excellent. This runs throughout the whole process. As simple as Orridge stocktakers arriving at our stores on time, without let-downs and late cancellations as we had experienced before with our previous supplier. This had a detrimental effect on our store managers. Whereas now this is something we no longer need to
be concerned about. The staffing element is on point and fills us with
confidence, as does the accuracy of the data we receive. Also the
support from our dedicated client account manager is excellent. If we
have any requests for a particular report or development they are
quick to respond and the requests are dealt with in a proficient
manner.”